COMPANY BACKGROUND :

We are the World’s largest provider of flexible workplace solutions. Established in 1989 and based in

Luxembourg, the company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they want. We are listed on the London Stock Exchange and is a part of the FTSE 250.

Although we operate in over 100 countries, 900 cities and 3,000 locations, we’re still expanding rapidly. In fact we’re currently opening over 2 new centers every day, and growing by over 20% a year.

We achieve our outstanding results by having top quality, customer focused, results driven people working in our business and we are currently looking to expand our team.

The Role:

Our currently has openings for “Account Managers” - proven sales and service professionals working within our Customer Service Center. Account Managers will help to find the right solution for new and existing customers when they express interest in one of our products such as Offices, Virtual Offices, Lounge Access to mention just a few.

Our Account Managers will work with businesses of all sizes across a multitude of industries and the role involves engaging with our customers and prospects via a number of channels, including phone, email, SMS and web chat.

Key Responsibilities:

Handle inbound and outbound calls and other methods of communication (e.g. email) with new prospects and existing customers to educate, and inform customers about our products and help them select and sign up for the one that is right for them.
Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume)
Accurately record notes clearly in all relevant systems.
Recommend improvements that will positively impact sales and efficiency.
Perform other duties as assigned.

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