【マレーシア】外資系IT企業 / Support Engineer 職

· Perform Root Cause Analysis

· Manage Performance/Capacity

· Analyze Problems/Situations

· Implement System HW/SW Components

· Use System Analysis Tools

· Use Systems Monitor Tools

· Perform System Performance Tuning

· Perform Systems Administrator-Systems Management * Communicate/liaise with customers and support end-users on Windows Systems

· System installation, configurations and testing for Windows Server OS ranging from Windows 2003, Windows 2008, and Windows 2012

· Manage, administer and troubleshoot storage systems

· Systems upgrading

· Perform systems change requests

· Security hardening and patching according to client’s security policies

· Systems administration, maintenance, backup/restore, performance tuning

· Creation and maintenance of technical documentation

· Handle 2nd level escalation from Service Desk team

· Coordinate with external parties and customers for problem resolution

· Troubleshoot server related problems to restore services to meet stated SLA/OLA

· Being part of the on-call support rotation

· Engage third party vendors for hardware fix and replacements