No.52748求人 » 大手有名日系企業のカスタマーサービス（日本チーム)
契約社員 , コンピューター , ～25万 , 海外/外国 掲載日時：2016/05/16 14:37
| 年齢 | 18～50 |
|---|---|
| 資格 | コールセンター、カスタマーサポートの経験がある方優遇 |
| 賃金 | 21万円 |
| 募集期間 | |
| 勤務日/時間 | 実働9時間/ 土日・祝日休み |
| 勤務地 | クアラルンプール |
仕事内容
【JOB PURPOSE 】
The role of the Customer Service Technical is to provide Single Point of Contact for customers /user placing a service request for technical support. He/She is responsible to provide an efficient helpdesk service in ensuring company’s objective, goals, client’s expectations; requirements exceeded the
specified service level. He/She will be responsible to log incidents, service request, perform troubleshooting, diagnose, analyze, debug and provide resolutions guided by the defined procedures and time constrains.
【PRINCIPAL ACCOUNT ABILITIES】
1. Provide 1st line support to all users via any interaction tools available promptly from customer/user.
2. Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
3. Answer calls promptly. Log incidents/calls onto the Helpdesk systems, assess priority, diagnose, troubleshoot and analyze and provide immediate solution within his/her capacity.
4. Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
5. Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.
6. Manage the activities of problem management database and maintain history records and related problem documentation.
7. Monitor Helpdesk activities and ensure performance and compliance within performance measurement and standards.
8. Provide appropriately scaled and timely data, reporting and analysis to support performance measurement. Ensuring reporting mechanisms and report format defined and agreed with client.
9. Inform appropriate supervisors/managers with concerns relating to operational issues; suggesting and implementing corrective action as necessary.
10. Coordinates Helpdesk work order assignments.
11. Provides scheduled and adhoc reporting from Helpdesk system to clients and management.
12. Participate in progress review and meeting as and when required.
13. Ensure thorough knowledge of company guidelines and procedures, assisting team members in the department with related questions and information.
14.Performs other related duties as assigned or requested.
- 求人企業：SELPEO Recruitment Sdn Bhd
- 採用担当者：橋本
- Tel：+60 10 215 6838
- PR：2013年に設立されたSELPEOは、アジア各国に海外で就職・転職されたい日本人の方々へ企業紹介をするリクルートメント会社です。 SELPEO Recruitmentでは海外就職・転職において多くの企業クライアントを持ち、ご希望にあった職種のご紹介をしております。 また当社の専門スタッフがご就業までのサポート、現地情報をご案内し、安心して渡航していただけるようサポートを行っております。
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