• Responsible for career development/planning, performance and pay discussions of team members.

• Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer based satisfaction.

• Responsible for achieving target customer satisfaction levels within the technical support organization.

• Develops plans and objectives and participates in cross-functional projects and business initiatives to improve operational performance for the organization.

• Assists in the development and implementation of strategic plans, initiatives, and direction.

• Works with customers and internal teams to resolve issues.

• Resolves customer escalations as appropriate.

• Contributes to standards and processes around which others will operate.

• Plans for future organizational needs and operations.

• Leads program execution

Must skills:

Call Centre Manager (Native Japanese -with English capability)

Business level of Japanese skill.

Also possess good English language skills

At least 7 years IT call center experiences.

Operator training skill

SLA KPI Analyzing & reporting skill

Able to understand capability of team and be able to manage for new client.

Quality control and improvement (KAIZEN) skill.

Benefit packages:annual leave, medical leave, health insurance, EP support, company dorm, one way airplane ticket

ご応募希望の方はまずは福田までご連絡ください。
Hideo.Fukuda@emeriocorp.com
またはhideo0311@live.jp
Website: www.emeriocorp.com